The incident has been successfully resolved, and we've verified that clients are now operating without issue.
Posted Jul 15, 2025 - 08:58 EDT
Monitoring
We've successfully implemented a workaround, and services are now back online. We're currently monitoring the system to ensure everything remains stable.
Posted Jul 15, 2025 - 08:22 EDT
Update
We continue to work closely with our service provider to address the issue. They are currently focused on implementing a fix and expect to have a resolution or workaround in place within the next 1–2 hours. We will share further updates as meaningful progress is made.
Posted Jul 15, 2025 - 05:00 EDT
Update
We're continuing to work closely with our service provider to resolve the issue. Our engineers are still actively engaged in understanding the full impact and implementing mitigation strategies. We will provide another update in the next 60 minutes. Thank you for your continued patience.
Posted Jul 15, 2025 - 03:59 EDT
Identified
Our Engineers have identified issues with our service provider and are actively working to understand the full impact and mitigate this problem. More updates will follow shortly. Next update in 60 mins
Posted Jul 15, 2025 - 02:58 EDT
Investigating
We are currently experiencing a service interruption in our Learn Managed Hosting. Our dedicated team is already actively addressing this, employing all measures to diagnose and rectify the issues swiftly. We understand the importance of uninterrupted service and sincerely apologize for any inconvenience this might cause.
Posted Jul 15, 2025 - 01:56 EDT
This incident affected: Europe & Middle East (Analytics - Managed Hosting (Saudi), Blackboard - Managed Hosting (Saudi)).