Welcome to Anthology’s Services Status page. Here you’ll find timely information on outage incidents and their resolutions. You can quickly check recorded outages for the last 90 days for all of our global regions and products.
Resolved -
After continued monitoring we've seen processing return to normal levels.
Nov 20, 08:52 EST
Monitoring -
Realtime queues are once again approaching normal levels and the team continues to monitor processing and reporting updates.
Nov 19, 13:43 EST
Identified -
Notice for US Ally Deployments – there has been an increase in traffic in the last 24 hours (November 18) impacting Ally's bulk, realtime, reporting and surge processing queues resulting in slower processing times.
Ally and its associated components remain available, however there may be delays in processing some of these updates. Real time processing for new content items will be delayed along with report updates. Ally engineering and development teams continue to work on this as a high priority and will provide updates as processing levels return to normal.
Nov 18, 14:39 EST
Resolved -
This incident has been resolved.
Nov 19, 17:05 EST
Monitoring -
A fix has been implemented and we are monitoring the results.
Nov 19, 08:34 EST
Investigating -
We are currently experiencing an outage affecting Certificate and Progress components within the Course Catalog in the US-East & AF regions. Our engineering team is actively working to resolve the issue.
Nov 18, 16:39 EST
Resolved -
This incident has been resolved.
Nov 18, 16:35 EST
Monitoring -
A fix has been implemented and we are monitoring the results.
Nov 18, 10:06 EST
Identified -
The issue has been identified and a fix is being implemented. No ETA available as of now and will provide the next update by 10.30 AM ET.
Nov 18, 09:37 EST
Update -
We are continuing to work closely with our service provider to resolve the issue. No ETA available as of now and will provide the next update by 9.30 AM ET.
Nov 18, 08:38 EST
Update -
We are continuing to work closely with our service provider to resolve the issue. We will share an ETA as soon as it becomes available.
Nov 18, 07:50 EST
Investigating -
We are experiencing intermittent issues due to an ongoing outage with our service provider. Our engineers are actively engaged in mitigation efforts alongside the provider to resolve this. We apologize for the disruption and are working for a swift resolution.
Nov 18, 06:55 EST
Resolved -
This incident has been resolved, and it was observed that clients are operating normally.
Nov 17, 23:36 EST
Update -
We are continuing to monitor for any further issues.
Nov 14, 10:16 EST
Monitoring -
The Ally team continues to monitor as tokens are refreshed.
Nov 14, 09:52 EST
Identified -
Our development team has identified an issue with the authentication token refresh process for US Brightspace integrations which is impacting score indicators, feedback previews, quick fixes and course loading and processing of content.
In order to refresh these tokens, Brightspace administrators should submit a support ticket using the link below so that our support engineering team can perform the new authentication steps. In the mean time the development team is treating this as a high priority and will continue identifying root causes and solutions going forward.
Resolved -
This incident has been resolved.
Nov 14, 15:09 EST
Monitoring -
A fix has been implemented and we are monitoring the results.
Nov 14, 12:52 EST
Investigating -
Ally Immersive Reader Alternative Format Issue - Ally is currently experiencing an issue globally where attempting to download Immersive Reader alternative formats is resulting in an error. Our teams are currently investigating this. All other Ally components remain operational.
Nov 14, 10:50 EST