Services Status
Blackboard SaaS 3900.114.0: Feature Production Release (scheduled for Apr 3, 2025)
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 03, 2025 - 04:00 EDT
Scheduled - Anthology will be deploying the Blackboard SaaS 3900.114.0 Feature Release to Production environments.

Scheduled for April 3, 2025
Apr 3, 2025 04:00 - Apr 4, 2025 04:00 EDT

About This Site

Welcome to Anthology’s Services Status page. Here you’ll find timely information on outage incidents and their resolutions. You can quickly check recorded outages for the last 90 days for all of our global regions and products.

Subscription information and instructions can be found here:
Administrators with access to the Anthology Support Center select here: https://blackboard.secure.force.com/btbb_articleview?id=kAA1O000000Kz4b
All others who would like to subscribe please select here: https://blackboard.secure.force.com/publickbarticleview?id=kAC1O000000PB4f

Anthology is the largest education technology and services company in the world.
https://www.anthology.com/about-us

Uptime over the past 90 days. View historical uptime.
Global Operational
90 days ago
99.72 % uptime
Today
BB Annotate Operational
90 days ago
100.0 % uptime
Today
Anthology Support Center Operational
90 days ago
100.0 % uptime
Today
Anthology Community (Website) Operational
90 days ago
100.0 % uptime
Today
Developer Portal - developer.anthology.com Operational
90 days ago
100.0 % uptime
Today
Blackboard - Cloud & Social Tools Operational
90 days ago
100.0 % uptime
Today
Blackboard - Mobile Services - Global Operational
90 days ago
100.0 % uptime
Today
Blackboard - Open Education Platform Operational
90 days ago
100.0 % uptime
Today
Blackboard - Partner Cloud Operational
90 days ago
100.0 % uptime
Today
Blackboard - SIS Central Operational
90 days ago
100.0 % uptime
Today
SafeAssign Operational
90 days ago
100.0 % uptime
Today
Blackboard Help (Website) ? Operational
90 days ago
100.0 % uptime
Today
Anthology Illuminate Operational
90 days ago
95.92 % uptime
Today
Blackboard - SaaS - Global Operational
90 days ago
100.0 % uptime
Today
Platform Extensions (Global) Operational
Student Service Smart View Operational
90 days ago
100.0 % uptime
Today
Blackboard - Institution Page ? Operational
90 days ago
100.0 % uptime
Today
Americas Operational
90 days ago
100.0 % uptime
Today
Ally - Canada Operational
90 days ago
100.0 % uptime
Today
Ally - North America Operational
90 days ago
100.0 % uptime
Today
Blackboard - SaaS (US) Operational
90 days ago
100.0 % uptime
Today
Blackboard – SaaS Gov Cloud (US) Operational
90 days ago
100.0 % uptime
Today
Blackboard – Mobile Services - Americas Operational
90 days ago
100.0 % uptime
Today
Platform Extensions (NAHE & LAC) ? Operational
Student Service Smart View Operational
90 days ago
100.0 % uptime
Today
Blackboard - Institution Page ? Operational
90 days ago
100.0 % uptime
Today
Asia Pacific Operational
90 days ago
99.98 % uptime
Today
Ally - Asia Pacific Operational
90 days ago
100.0 % uptime
Today
Ally - Australia Operational
90 days ago
100.0 % uptime
Today
Analytics - on AWS (Asia Pacific) Operational
90 days ago
100.0 % uptime
Today
Blackboard - SaaS (Asia Pacific) Operational
90 days ago
99.88 % uptime
Today
Blackboard – Mobile Services – Asia Pacific Operational
90 days ago
100.0 % uptime
Today
Platform Extensions (Asia Pacific) Operational
Student Service Smart View Operational
90 days ago
100.0 % uptime
Today
Blackboard - Institution Page ? Operational
90 days ago
100.0 % uptime
Today
Anthology Illuminate ? Operational
90 days ago
100.0 % uptime
Today
Europe & Middle East Operational
90 days ago
100.0 % uptime
Today
Ally - Europe Operational
90 days ago
100.0 % uptime
Today
Analytics - Managed Hosting (Saudi) Operational
90 days ago
100.0 % uptime
Today
Blackboard - Managed Hosting (Saudi) Operational
90 days ago
100.0 % uptime
Today
Blackboard - SaaS (Europe) Operational
90 days ago
100.0 % uptime
Today
Blackboard – Mobile Services – Europe Operational
90 days ago
100.0 % uptime
Today
Platform Extensions (EMEA) Operational
Student Service Smart View Operational
90 days ago
100.0 % uptime
Today
Blackboard - Institution Page ? Operational
90 days ago
100.0 % uptime
Today
Africa Operational
90 days ago
100.0 % uptime
Today
Blackboard - SaaS (Africa) Operational
90 days ago
100.0 % uptime
Today
Blackboard - Institution Page ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Bb Annotate Update EU/Africa (April 7, 2025) Apr 7, 2025 20:00-23:00 EDT

Bb Annotate will be updated on April 7, 2025, starting at 8 PM EST. As part of this update, the Document Engine will be upgraded from version 1.2.2 to 1.4.5. This release includes general improvements and optimizations to enhance performance and reliability.

Customers in Europe and Africa will be affected.
Posted on Apr 02, 2025 - 13:19 EDT

Bb Annotate Update US/Canada (April 10, 2025) Apr 10, 2025 05:00-08:00 EDT

Bb Annotate will be updated on April 10, 2025, starting at 5 AM EST. As part of this update, the Document Engine will be upgraded from version 1.2.2 to 1.4.5. This release includes general improvements and optimizations to enhance performance and reliability.

Customers in US and Canada will be affected.
Posted on Apr 02, 2025 - 13:19 EDT
Apr 3, 2025

Unresolved incident: Blackboard SaaS 3900.114.0: Feature Production Release (scheduled for Apr 3, 2025).

Apr 2, 2025
Blackboard SaaS 3900.114.0: Maintenance Test/Stage Release (scheduled for Apr 1, 2025)
Completed - Most upgrades are now complete. We are continuing to work through those that did not succeed.
Apr 2, 08:20 EDT
Update - Release is currently in progress. Full build number is 3900.114.0-rel.22+1199a46. Please refer to the Anthology Support Center for more details on this maintenance release: https://blackboard.my.site.com/Support/s/article/Blackboard-Learn-3900-114-Release
Apr 1, 11:50 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 1, 04:00 EDT
Scheduled - Anthology will be deploying a Blackboard SaaS 3900.114.0 Maintenance Release to Test and Staging environments.

Scheduled for April 1, 2025
Mar 28, 10:26 EDT
Apr 1, 2025
Mar 31, 2025

No incidents reported.

Mar 30, 2025

No incidents reported.

Mar 29, 2025
Product Learn-Availability issue-APAC region
Resolved - This incident has been resolved and it was observed that clients are operating normally.
Mar 29, 23:39 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 29, 23:05 EDT
Identified - Our engineers have identified the issue and are working toward a fix. We will provide another update as soon as more information becomes available.
Mar 29, 22:10 EDT
Update - Our engineers continue to investigate this issue. We will provide update as soon as more information becomes available
Mar 29, 21:24 EDT
Investigating - Our engineers began investigating an issue where few users are unable to access Learn application. This is impacting APAC region(South east). The site does not load, and users can experience errors. We will provide update as soon as more information becomes available
Mar 29, 20:42 EDT
Mar 28, 2025
Illuminate Refresh Issue - Canada, Singapore & Sydney
Resolved - The data refresh outage is now fully resolved in all regions. The refresh cadence is now back to normal, and any data that was not refreshed on previous days is now available.
Mar 28, 21:13 EDT
Update - CDM_LMS is now up to date for all the clients on multi-tenant CDM_LMS and teams are working on a fix for CDM_MAP and downstream reports which are still under impact . We will keep this thread (as well as status.blackboard.com) updated with progress.
Mar 26, 10:56 EDT
Update - The team is working on a fix and will provide updates as they become available.
Mar 25, 11:49 EDT
Update - We have become aware of an issue of CDM_LMS refresh for all clients on multi-tenant CDM_LMS, to the effect that the data has not been refreshed since March 18th. This affects all clients in Canada, Singapore and Sydney AWS regions, and some clients in US and EU regions who have already moved to multi-tenant CDM_LMS (e.g. all those with Anthology Reach). A client unsure about their single/multi-tenant status can check this by seeing if the contents of CDM_LMS is tables (Single Tenant and unaffected) or views (Multi-tenant and affected). This issue is impacting CDM_MAP and BBD_ANALYTICS too.
Mar 25, 05:22 EDT
Identified - We have become aware of an issue of CDM_LMS refresh for all clients on multi-tenant CDM_LMS, to the effect that the data has not been refreshed since March 18th. This affects all clients in Canada, Singapore and Sydney AWS regions, and some clients in US and EU regions who have already moved to multi-tenant CDM_LMS (e.g. all those with Anthology Reach). A client unsure about their single/multi-tenant status can check this by seeing if the contents of CDM_LMS is tables (Single Tenant and unaffected) or views (Multi-tenant and affected). This issue is impacting CDM_MAP and BBD_ANALYTICS too.
Mar 25, 05:11 EDT
Illuminate Refresh Issue - US & EU
Resolved - The data refresh outage is now fully resolved in all regions. The refresh cadence is now back to normal, and any data that was not refreshed on previous days is now available.
Mar 28, 21:13 EDT
Identified - We have become aware of an outage of CDM_LMS refresh for most clients on single-tenant CDM_LMS, to the effect that data from Blackboard has not been refreshed since March 21st. This affects most clients in US and EU AWS regions, and is unrelated to the multi-tenant outage affecting clients in other regions.
Note that other data models such as CDM_TLM and CDM_SIS are unaffected, but all downstream functions reading from CDM_LMS including Illuminate Reporting will not be up-to-date until this issue is resolved. Data up to March 21st is still available for affected clients.
The team is working on a fix and we will keep this thread (as well as status.blackboard.com) updated with progress.
Mar 25, 12:00 EDT
Blackboard Document Rendering Issue
Resolved - All document failures have now been reprocessed. We are still experiencing document rendering issues and working with our partner to resolve the issue for clients. A rendering error may still occur intermittently. Please note that this does not prevent submission but may cause confusion for students, as they are unable to see the content properly during file upload. We are continuing to work on the resolution to this issue and it will be included in a future Blackboard release.
Mar 28, 10:18 EDT
Identified - The cause of the failures has been addressed and we are currently reprocessing any documents that previously failed. We expect the remainder to be finished within the next six hours. An update will be provided once the reprocessing is complete.
Mar 27, 12:00 EDT
Update - We are continuing to investigate this issue. It has been determined that the issue is unrelated to Bb Annotate, so the planned Bb Annotate upgrade will resume today. See this maintenance notice for more information on that update:
https://status.blackboard.com/incidents/j0tvzvnbbg8y
Mar 26, 10:15 EDT
Investigating - We are aware of an intermittent issue with Document Rendering and we are investigating. The Bb Annotate upgrade scheduled for 1PM EST today will continue to be paused until we have determined the cause of this issue.
Mar 25, 11:21 EDT
Bb Annotate Update (March 26, 2025)
Completed - The scheduled maintenance has been completed.
Mar 28, 08:30 EDT
Verifying - Verification is currently underway for this update.
Mar 27, 06:55 EDT
Update - The Bb Annotate update will resume today (March 26) at 1PM EST. It has been determined that the document rendering issue (which is still under investigation) is not related to Bb Annotate.
Mar 26, 10:04 EDT
Update - The Bb Annotate update will continue to be paused while investigating an intermittent Document Rendering issue.
Mar 25, 11:23 EDT
Update - This update has been paused due to an internal review and will resume tomorrow (Tuesday, March 25) at 1 PM EST.
Mar 24, 14:02 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 24, 13:00 EDT
Scheduled - Bb Annotate will be updated on March 24, 2025, starting at 1 PM EST. As part of this update, the Document Engine will be upgraded from version 1.4.4 to 1.4.5. This release includes general improvements and optimizations to enhance performance and reliability.

Customers in Asia, Australia , New Zealand, and the Middle East will be affected.
Mar 20, 07:44 EDT
Blackboard SaaS 3900.112.0: Maintenance Production Release (scheduled for Mar 27, 2025)
Completed - Most upgrades are now complete. We are continuing to work through those that did not succeed.
Mar 28, 08:20 EDT
Update - Release is currently in progress. Full build number is 3900.112.0-rel.66+651402e. Please refer to the Anthology Support Center for more details on this maintenance release: https://blackboard.my.site.com/Support/s/article/Blackboard-Learn-3900-112-Release
Mar 27, 12:02 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 27, 04:00 EDT
Scheduled - Anthology will be deploying a Blackboard SaaS 3900.112.0 Maintenance Release to Production environments.

Scheduled for March 27, 2025
Mar 21, 17:18 EDT
Mar 27, 2025
Mar 26, 2025
Blackboard SaaS 3900.114.0: Maintenance Test/Stage Release (scheduled for Mar 25, 2025)
Completed - Most upgrades are now complete. We are continuing to work through those that did not succeed.
Mar 26, 08:45 EDT
Update - Release is currently in progress. Full build number is 3900.114.0-rel.18+fe96cc5. Please refer to the Anthology Support Center for more details on this maintenance release: https://blackboard.my.site.com/Support/s/article/Blackboard-Learn-3900-114-Release
Mar 25, 11:35 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 25, 04:00 EDT
Scheduled - Anthology will be deploying a Blackboard SaaS 3900.114.0 Maintenance Release to Test and Staging environments.

Scheduled for March 25, 2025
Mar 21, 17:17 EDT
Mar 25, 2025
Mar 24, 2025
Mar 23, 2025

No incidents reported.

Mar 22, 2025
Learn site performance issue-LTI service unavailable
Resolved - Between 1.30 PM EST to 2.30 PM EST on March 21st 2025, Blackboard LTI service was unavailable. Our engineers have resolved the issue and Blackboard LTI service is now operational
Mar 22, 12:15 EDT
Mar 21, 2025
Blackboard SaaS 3900.112.0: Maintenance Production Release (scheduled for Mar 20, 2025)
Completed - Most upgrades are now complete. We are continuing to work through those that did not succeed.
Mar 21, 08:37 EDT
Update - Release is currently in progress. Full build number is 3900.112.0-rel.60+2b5f2c6. Please refer to the Anthology Support Center for more details on this maintenance release: https://blackboard.my.site.com/Support/s/article/Blackboard-Learn-3900-112-Release
Mar 20, 11:09 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 20, 04:00 EDT
Scheduled - Anthology will be deploying a Blackboard SaaS 3900.112.0 Maintenance Release to Production environments.

Scheduled for March 20, 2025
Mar 17, 10:08 EDT
Mar 20, 2025
← Incident History Powered by Atlassian Statuspage