Identified - Our development team has identified an issue with the authentication token refresh process for US Brightspace integrations which is impacting score indicators, feedback previews, quick fixes and course loading and processing of content.
In order to refresh these tokens, Brightspace administrators should submit a support ticket using the link below so that our support engineering team can perform the new authentication steps. In the mean time the development team is treating this as a high priority and will continue identifying root causes and solutions going forward.
Welcome to Anthology’s Services Status page. Here you’ll find timely information on outage incidents and their resolutions. You can quickly check recorded outages for the last 90 days for all of our global regions and products.
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 10, 08:00 EST
Scheduled -
Anthology will be deploying an Off-Cycle Blackboard SaaS 4000.1.0 Maintenance Release to Production environments due to a critical fix to alleviate performance issues with tests. This will be an Ultra UI only change so all sites will be updated in a shorter timeframe and the full build number will not change.
Completed -
The scheduled maintenance has been completed.
Nov 8, 16:44 EST
Update -
Scheduled maintenance is still in progress. We will provide updates as necessary.
Nov 8, 16:44 EST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 8, 12:03 EST
Scheduled -
Ally's scheduled maintenance to optimize database performance in our US and EU regions has been extended.
Ally will not be processing new content during this window and the Institutional Report, Configuration UI and Course Accessibility Report will be unavailable. Instructor Feedback and Alternative Formats indicators will not be displayed within courses.
The maintenance windows are as follows:
Europe
Maintenance for institutions hosted from the Frankfurt (Germany) AWS Data Center will take place on Saturday 8th November from 6pm-11pm Central European Time / 5pm-10pm UK time.
United States
Maintenance for institutions hosted from the North Virginia (US-East-1) AWS Data Center will take place on Saturday 8th November from 12pm-5pm Eastern Time / 9am (7th November) -2pm Pacific Time
Nov 8, 12:03 EST
Completed -
The scheduled maintenance has been completed.
Nov 8, 10:00 EST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 8, 02:00 EST
Scheduled -
Ally will be undergoing scheduled maintenance to optimize database performance in our US and EU regions. Due to the nature of this maintenance we do expect there to be extended periods of downtime ranging from 3-5 hours during this time.
Ally will not be processing new content during this window and the Institutional Report, Configuration UI and Course Accessibility Report will be unavailable. Instructor Feedback and Alternative Formats indicators will not be displayed within courses.
The maintenance windows are as follows:
Europe
Maintenance for institutions hosted from the Frankfurt (Germany) AWS Data Center will take place on Saturday 8th November from 8am-4pm Central European Time / 7am-3pm UK time.
United States
Maintenance for institutions hosted from the North Virginia (US-East-1) AWS Data Center will take place on Saturday 8th November from 2am-10am Eastern Time / 11pm (7th November) -7am Pacific Time
Oct 24, 17:56 EDT
Resolved -
Between 10AM EST on November 6th and 11am EST on November 7th, API issues prevented Ally from tracking usage events, including alternative format downloads and instructor fixes, flowing into the Ally Usage Report. A hot fix was deployed to resolve the issue and events were flowing again as of 12:28 EST (November 7th) for all regions.
Nov 7, 12:30 EST