Services Status
Investigating - Learn instances in US Gov Cloud are unable to send emails due to misconfiguration with email relay services. The issue is currently under investigation.
Jul 14, 2025 - 13:00 EDT

About This Site

Welcome to Anthology’s Services Status page. Here you’ll find timely information on outage incidents and their resolutions. You can quickly check recorded outages for the last 90 days for all of our global regions and products.

Subscription information and instructions can be found here:
Administrators with access to the Anthology Support Center select here: https://blackboard.secure.force.com/btbb_articleview?id=kAA1O000000Kz4b
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Anthology is the largest education technology and services company in the world.
https://www.anthology.com/about-us

Global Operational
90 days ago
99.79 % uptime
Today
BB Annotate Operational
90 days ago
99.83 % uptime
Today
Anthology Support Center Operational
90 days ago
100.0 % uptime
Today
Anthology Community (Website) Operational
90 days ago
100.0 % uptime
Today
Developer Portal - developer.anthology.com Operational
90 days ago
100.0 % uptime
Today
Blackboard - Cloud & Social Tools Operational
90 days ago
100.0 % uptime
Today
Blackboard - Mobile Services - Global Operational
90 days ago
99.74 % uptime
Today
Blackboard - Open Education Platform Operational
90 days ago
100.0 % uptime
Today
Blackboard - Partner Cloud Operational
90 days ago
100.0 % uptime
Today
Blackboard - SIS Central Operational
90 days ago
100.0 % uptime
Today
SafeAssign Operational
90 days ago
100.0 % uptime
Today
Blackboard Help (Website) ? Operational
90 days ago
100.0 % uptime
Today
Anthology Illuminate Operational
90 days ago
96.85 % uptime
Today
Blackboard - SaaS - Global Operational
90 days ago
100.0 % uptime
Today
Platform Extensions (Global) Operational
90 days ago
100.0 % uptime
Today
Blackboard - Course Catalog Operational
90 days ago
100.0 % uptime
Today
Student Service Smart View Operational
90 days ago
100.0 % uptime
Today
Blackboard - Institution Page ? Operational
90 days ago
100.0 % uptime
Today
Americas Degraded Performance
90 days ago
99.99 % uptime
Today
Ally - Canada Operational
90 days ago
100.0 % uptime
Today
Ally - North America Operational
90 days ago
100.0 % uptime
Today
Blackboard - SaaS (US) Operational
90 days ago
99.99 % uptime
Today
Blackboard – SaaS Gov Cloud (US) Degraded Performance
90 days ago
100.0 % uptime
Today
Blackboard – Mobile Services - Americas Operational
90 days ago
100.0 % uptime
Today
Platform Extensions (NAHE & LAC) ? Operational
Blackboard - Course Catalog Operational
90 days ago
100.0 % uptime
Today
Student Service Smart View Operational
90 days ago
100.0 % uptime
Today
Blackboard - Institution Page ? Operational
90 days ago
100.0 % uptime
Today
Asia Pacific Operational
90 days ago
100.0 % uptime
Today
Ally - Asia Pacific Operational
90 days ago
100.0 % uptime
Today
Ally - Australia Operational
90 days ago
100.0 % uptime
Today
Analytics - on AWS (Asia Pacific) Operational
90 days ago
100.0 % uptime
Today
Blackboard - SaaS (Asia Pacific) Operational
90 days ago
100.0 % uptime
Today
Blackboard – Mobile Services – Asia Pacific Operational
90 days ago
100.0 % uptime
Today
Platform Extensions (Asia Pacific) Operational
90 days ago
100.0 % uptime
Today
Blackboard - Course Catalog Operational
90 days ago
100.0 % uptime
Today
Student Service Smart View Operational
90 days ago
100.0 % uptime
Today
Blackboard - Institution Page ? Operational
90 days ago
100.0 % uptime
Today
Anthology Illuminate ? Operational
90 days ago
100.0 % uptime
Today
Europe & Middle East Operational
90 days ago
100.0 % uptime
Today
Ally - Europe Operational
90 days ago
100.0 % uptime
Today
Analytics - Managed Hosting (Saudi) Operational
90 days ago
100.0 % uptime
Today
Blackboard - Managed Hosting (Saudi) Operational
90 days ago
100.0 % uptime
Today
Blackboard - SaaS (Europe) Operational
90 days ago
100.0 % uptime
Today
Blackboard – Mobile Services – Europe Operational
90 days ago
100.0 % uptime
Today
Platform Extensions (EMEA) Operational
90 days ago
100.0 % uptime
Today
Blackboard - Course Catalog Operational
90 days ago
100.0 % uptime
Today
Student Service Smart View Operational
90 days ago
100.0 % uptime
Today
Blackboard - Institution Page ? Operational
90 days ago
100.0 % uptime
Today
Africa Operational
90 days ago
100.0 % uptime
Today
Blackboard - SaaS (Africa) Operational
90 days ago
100.0 % uptime
Today
Blackboard - Institution Page ? Operational
90 days ago
100.0 % uptime
Today
Blackboard - Course Catalog Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

Scheduled Maintenance

Blackboard SaaS 3900.123.0: Maintenance Test/Stage Release (scheduled for Jul 15, 2025) Jul 15, 2025 04:00 - Jul 16, 2025 04:00 EDT

Anthology will be deploying a Blackboard SaaS 3900.123.0 Maintenance Release to Test and Staging environments.

Scheduled for July 15, 2025

Posted on Jul 11, 2025 - 09:21 EDT

Bb Annotate Infrastructure Update - EU (July 17) Jul 16, 2025 22:30 - Jul 17, 2025 04:30 EDT

The infrastructure for Bb Annotate will be updated to improve performance on July 17, 2025, starting at 4:30 AM CET, during which 1h of downtime can be expected.

Customers in Europe will be affected.

Posted on Jul 07, 2025 - 12:59 EDT

Bb Annotate Database Update - EU (July 18) Jul 17, 2025 22:30 - Jul 18, 2025 04:30 EDT

The Bb Annotate database will be updated to Postgres 16 on July 18, 2025, starting at 4:30 AM CET, during which 1h of downtime can be expected.

Customers in Europe will be affected.

Posted on Jul 07, 2025 - 13:07 EDT

Upcoming Anthology Support Center Maintenance Window Jul 19, 2025 19:30 - Jul 20, 2025 11:00 EDT

Starting Saturday, July 19, 2025, the Anthology Support Center will undergo maintenance.

Planned Start Time: 7:30 pm EDT, Saturday, July 19, 2025
Planned End Time: 11:00 am EDT, Sunday, July 20, 2025

During this window, case status update emails will not be sent, however, we anticipate that you will still be able to log in to create and manage your cases. If you experience any prolonged disruption to your system access during this window, please contact us by phone at 1.800.483.9106 or one of our international numbers listed on our Contact Us page (https://blackboard.my.site.com/Support/s/contact-us).

Posted on Jul 14, 2025 - 15:02 EDT

Bb Annotate Document Engine Update - EU (July 21) Jul 20, 2025 22:30 - Jul 21, 2025 10:30 EDT

The Bb Annotate document engine will be updated on July 21, 2025, starting at 4:30 AM CET. No downtime expected.

Customers in Europe will be affected.

Posted on Jul 07, 2025 - 13:16 EDT

Ally Scheduled Maintenance 26th July 2025 (all regions) Jul 26, 2025 00:00-08:00 EDT

We will be performing some planned maintenance to apply necessary changes to our databases in all regions.

During the maintenance window, the Institutional Report will be unavailable, and bulk, onboarding and course sync processes will be paused. All other Ally features, including Course Reporting, Instructor Feedback, Configuration UI and Alternative Formats may be delayed or unavailable for short periods of time during this window.

The maintenance window periods per region are as follows:

Australia and New Zealand

Maintenance for institutions hosted from the Sydney (Australia) AWS Data Center will take place on Saturday 26 July from 4pm-12am (Sunday 27 July) Australian Eastern Daylight Time.  

Asia

Maintenance for institutions hosted from the Singapore AWS Data Center will take place on Saturday 26 July from 1-9pm Singapore Time.

Europe


Maintenance for institutions hosted from the Frankfurt (Germany) AWS Data Center will take place on Saturday 26 July from 6am-2pm Central European Time /5am-1pm UK time.

Canada

Maintenance for institutions hosted from the Montreal (Canada Central) AWS Data Center will take place on Saturday 26 July from 12-8am Eastern Time / 9pm (25 July) -7am Pacific Time.

United States

Maintenance for institutions hosted from the North Virginia (US-East-1) AWS Data Center will take place on Saturday 26 July from 12-8am Eastern Time / 9pm (25 July) -5am Pacific Time.

Posted on Jul 11, 2025 - 14:18 EDT

Bb Annotate Infrastructure Update - US (July 30) Jul 30, 2025 02:30-08:30 EDT

The infrastructure for Bb Annotate will be updated to improve performance on July 30, 2025, starting at 2:30 AM EDT, during which 1h of downtime can be expected.

Customers in the US will be affected.

Posted on Jul 07, 2025 - 12:59 EDT

Bb Annotate Database Update - US (July 31) Jul 31, 2025 02:30-08:30 EDT

The Bb Annotate database will be updated to Postgres 16 on July 31, 2025, starting at 2:30 AM EDT, during which 1h of downtime can be expected.

Customers in the US will be affected.

Posted on Jul 07, 2025 - 13:07 EDT

Bb Annotate Document Engine Update - US (August 4) Aug 4, 2025 02:30-14:30 EDT

The Bb Annotate document engine will be updated on August 4, 2025, starting at 2:30 AM EDT. No downtime expected.

Customers in the US will be affected.

Posted on Jul 07, 2025 - 13:16 EDT

Bb Annotate Database Update - Gov Cloud US (Aug 19) Aug 19, 2025 06:00-12:00 EDT

The Bb Annotate database will be updated to Postgres 16 on August 19, 2025, starting at 6:00 AM EDT, during which 1h of downtime can be expected.

Gov Cloud customers will be affected.

Posted on Jul 09, 2025 - 14:26 EDT

Bb Annotate Document Engine Update - Gov Cloud US (Aug 22) Aug 22, 2025 06:00-18:00 EDT

The Bb Annotate document engine will be updated on August 22, 2025, starting at 6:00 AM EDT. No downtime expected.

Gov Cloud customers will be affected.

Posted on Jul 09, 2025 - 14:27 EDT
Jul 14, 2025
Resolved - This incident has been resolved.
Jul 14, 13:43 EDT
Monitoring - The fix is now live in production for all instances and has also been applied to affected instances in lower environments (test and staging). We are monitoring the results.
Jul 14, 12:25 EDT
Update - It has been determined that the underlying issue was the result of a vendor change included in the recent Blackboard release that interrupted communication between Blackboard and Illuminate for some requests involving large amounts of data. The fix will be applied in conjunction with the next Blackboard update. For production environments, this means the fix will be deployed with the 3900.121.0 update today. For test and staging environments, the fix will be deployed on Tuesday with the 3900.123.0 update.
Jul 10, 14:34 EDT
Identified - We have identified the root cause and the engineering team is working on a fix, with the goal of including it in the upcoming Blackboard 3900.121.0 and 3900.123.0 production releases.
Jul 9, 19:22 EDT
Update - TLS handshake errors in the connection between Blackboard and the Snowflake database have been identified as a potential root cause. We are actively investigating the vendor’s proposed mitigations.
Jul 9, 14:10 EDT
Update - Our engineering team continues to investigate the issue to identify the root cause.
Jul 8, 18:37 EDT
Investigating - We are currently experiencing issues with the data pipeline in US and EU regions, which may result in delays in the refresh of Blackboard data for clients in these regions. Our team is actively working to resolve the issue and restore full functionality.
Jul 8, 11:40 EDT
Jul 13, 2025

No incidents reported.

Jul 12, 2025

No incidents reported.

Jul 11, 2025
Completed - Most upgrades are now complete. We are continuing to work through those that did not succeed.
Jul 11, 08:30 EDT
Update - Release is currently in progress. Full build number is 3900.121.0-rel.24+9d7ffdf. Please refer to the Anthology Support Center for more details on this maintenance release: https://blackboard.my.site.com/Support/s/article/Blackboard-Learn-3900-121-Release
Jul 10, 08:51 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 10, 04:00 EDT
Scheduled - Anthology will be deploying a Blackboard SaaS 3900.121.0 Maintenance Release to Production environments.

Scheduled for July 10, 2025

Jul 8, 11:02 EDT
Jul 10, 2025
Jul 9, 2025
Completed - Most upgrades are now complete. We are continuing to work through those that did not succeed.
Jul 9, 08:27 EDT
Update - Release is currently in progress. Full build number is 3900.123.0-rel.5+9dda313. Please refer to the release notes for more details on this feature release: https://help.blackboard.com/Learn/Administrator/SaaS/Release_Notes
Jul 8, 14:52 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 8, 04:00 EDT
Scheduled - Anthology will be deploying the Blackboard SaaS 3900.123.0 Feature Release to Test and Staging environments.

Scheduled for July 8, 2025

Jul 3, 12:36 EDT
Jul 8, 2025
Jul 7, 2025
Completed - Most upgrades are now complete. We are continuing to work through those that did not succeed.
Jul 7, 08:19 EDT
Update - Release is currently in progress. Full build number is 3900.121.0-rel.19+723ed3c. Please refer to the release notes for more details on this feature release: https://help.blackboard.com/Learn/Administrator/SaaS/Release_Notes
Jul 3, 11:10 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 3, 04:00 EDT
Scheduled - Anthology will be deploying the Blackboard SaaS 3900.121.0 Feature Release to Production environments.

Scheduled for July 3, 2025

Jun 27, 10:07 EDT
Jul 6, 2025

No incidents reported.

Jul 5, 2025

No incidents reported.

Jul 4, 2025

No incidents reported.

Jul 3, 2025
Jul 2, 2025
Completed - Most upgrades are now complete. We are continuing to work through those that did not succeed.
Jul 2, 08:07 EDT
Update - Release is currently in progress. Full build number is 3900.121.0-rel.18+da470f7. Please refer to the Anthology Support Center for more details on this maintenance release: https://blackboard.my.site.com/Support/s/article/Blackboard-Learn-3900-121-Release
Jul 1, 13:45 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 1, 04:00 EDT
Scheduled - Anthology will be deploying a Blackboard SaaS 3900.121.0 Maintenance Release to Test and Staging environments.

Scheduled for July 1, 2025

Jun 27, 10:06 EDT
Jul 1, 2025
Completed - The scheduled maintenance has been completed.
Jul 1, 02:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 30, 02:30 EDT
Scheduled - Bb Annotate Document Engine will be updated on June 30 starting at 2:30 AM EDT. This release includes optimizations to enhance performance and reliability.

Customers in Canada will be affected.

Jun 27, 11:37 EDT
Jun 30, 2025