Services Status
Upcoming Anthology Support Center Maintenance Window
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 25, 2025 - 20:00 EDT
Scheduled - Starting Friday, April 25, 2025, the Anthology Support Center will undergo maintenance.

Planned Start Time: 8:00 pm EDT, Friday, April 25, 2025
Planned End Time: 8:00 pm EDT, Sunday, April 27, 2025

During this window, case status update emails will not be sent, however, we anticipate that you will still be able to log in to create and manage your cases. If you experience any prolonged disruption to your system access during this window, please contact us by phone at 1.800.483.9106 or one of our international numbers listed on our Contact Us page (https://blackboard.my.site.com/Support/s/contact-us).
Apr 25, 2025 20:00 - Apr 27, 2025 20:00 EDT

About This Site

Welcome to Anthology’s Services Status page. Here you’ll find timely information on outage incidents and their resolutions. You can quickly check recorded outages for the last 90 days for all of our global regions and products.

Subscription information and instructions can be found here:
Administrators with access to the Anthology Support Center select here: https://blackboard.secure.force.com/btbb_articleview?id=kAA1O000000Kz4b
All others who would like to subscribe please select here: https://blackboard.secure.force.com/publickbarticleview?id=kAC1O000000PB4f

Anthology is the largest education technology and services company in the world.
https://www.anthology.com/about-us

Uptime over the past 90 days. View historical uptime.
Global Under Maintenance
90 days ago
99.72 % uptime
Today
BB Annotate Operational
90 days ago
100.0 % uptime
Today
Anthology Support Center Under Maintenance
90 days ago
100.0 % uptime
Today
Anthology Community (Website) Operational
90 days ago
100.0 % uptime
Today
Developer Portal - developer.anthology.com Operational
90 days ago
100.0 % uptime
Today
Blackboard - Cloud & Social Tools Operational
90 days ago
100.0 % uptime
Today
Blackboard - Mobile Services - Global Operational
90 days ago
100.0 % uptime
Today
Blackboard - Open Education Platform Operational
90 days ago
100.0 % uptime
Today
Blackboard - Partner Cloud Operational
90 days ago
100.0 % uptime
Today
Blackboard - SIS Central Operational
90 days ago
100.0 % uptime
Today
SafeAssign Operational
90 days ago
100.0 % uptime
Today
Blackboard Help (Website) ? Operational
90 days ago
100.0 % uptime
Today
Anthology Illuminate Operational
90 days ago
95.92 % uptime
Today
Blackboard - SaaS - Global Operational
90 days ago
100.0 % uptime
Today
Platform Extensions (Global) Operational
Student Service Smart View Operational
90 days ago
100.0 % uptime
Today
Blackboard - Institution Page ? Operational
90 days ago
100.0 % uptime
Today
Americas Operational
90 days ago
99.99 % uptime
Today
Ally - Canada Operational
90 days ago
100.0 % uptime
Today
Ally - North America Operational
90 days ago
100.0 % uptime
Today
Blackboard - SaaS (US) Operational
90 days ago
99.99 % uptime
Today
Blackboard – SaaS Gov Cloud (US) Operational
90 days ago
100.0 % uptime
Today
Blackboard – Mobile Services - Americas Operational
90 days ago
100.0 % uptime
Today
Platform Extensions (NAHE & LAC) ? Operational
Student Service Smart View Operational
90 days ago
100.0 % uptime
Today
Blackboard - Institution Page ? Operational
90 days ago
100.0 % uptime
Today
Asia Pacific Operational
90 days ago
99.98 % uptime
Today
Ally - Asia Pacific Operational
90 days ago
100.0 % uptime
Today
Ally - Australia Operational
90 days ago
100.0 % uptime
Today
Analytics - on AWS (Asia Pacific) Operational
90 days ago
100.0 % uptime
Today
Blackboard - SaaS (Asia Pacific) Operational
90 days ago
99.88 % uptime
Today
Blackboard – Mobile Services – Asia Pacific Operational
90 days ago
100.0 % uptime
Today
Platform Extensions (Asia Pacific) Operational
Student Service Smart View Operational
90 days ago
100.0 % uptime
Today
Blackboard - Institution Page ? Operational
90 days ago
100.0 % uptime
Today
Anthology Illuminate ? Operational
90 days ago
100.0 % uptime
Today
Europe & Middle East Operational
90 days ago
100.0 % uptime
Today
Ally - Europe Operational
90 days ago
100.0 % uptime
Today
Analytics - Managed Hosting (Saudi) Operational
90 days ago
100.0 % uptime
Today
Blackboard - Managed Hosting (Saudi) Operational
90 days ago
100.0 % uptime
Today
Blackboard - SaaS (Europe) Operational
90 days ago
100.0 % uptime
Today
Blackboard – Mobile Services – Europe Operational
90 days ago
100.0 % uptime
Today
Platform Extensions (EMEA) Operational
Student Service Smart View Operational
90 days ago
100.0 % uptime
Today
Blackboard - Institution Page ? Operational
90 days ago
100.0 % uptime
Today
Africa Operational
90 days ago
100.0 % uptime
Today
Blackboard - SaaS (Africa) Operational
90 days ago
100.0 % uptime
Today
Blackboard - Institution Page ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Bb Annotate Update US/Canada (April 28) Apr 28, 2025 01:00-11:00 EDT

Scheduled - The Bb Annotate update for US and Canada is now scheduled for April 28, 2025, starting at 1 AM EST.
Apr 22, 2025 - 15:07 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 10, 2025 - 05:00 EDT
Update - The planned Bb Annotate update scheduled for April 10, 2025, at 5 AM EST has been postponed.

We encountered an unexpected issue during our final upgrade preparations. Out of caution, we have decided to delay the update while we work to resolve the issue. A new date will be provided when available.
Apr 08, 2025 - 12:26 EDT
Scheduled - Bb Annotate will be updated on April 10, 2025, starting at 5 AM EST. As part of this update, the Document Engine will be upgraded from version 1.2.2 to 1.4.5. This release includes general improvements and optimizations to enhance performance and reliability.

Customers in US and Canada will be affected.
Apr 02, 2025 - 13:19 EDT
Apr 26, 2025

No incidents reported today.

Apr 25, 2025
Blackboard SaaS 3900.114.0: Maintenance Production Release (scheduled for Apr 24, 2025)
Completed - Most upgrades are now complete. We are continuing to work through those that did not succeed.
Apr 25, 08:23 EDT
Update - Release is currently in progress. Full build number is 3900.114.0-rel.32+4691f55. Please refer to the Anthology Support Center for more details on this maintenance release: https://blackboard.my.site.com/Support/s/article/Blackboard-Learn-3900-114-Release
Apr 24, 12:32 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 24, 04:00 EDT
Scheduled - Anthology will be deploying a Blackboard SaaS 3900.114.0 Maintenance Release to Production environments.

Scheduled for April 24, 2025
Apr 18, 10:43 EDT
Apr 24, 2025
Apr 23, 2025
Learn SaaS - US-EAST-1 Region - Multiple Sites Inaccessible
Resolved - Between 2:52 PM and 3:08 PM EDT, we experienced a short outage in Learn SaaS Sites. The issue is resolved, and the services are operating normally at this time.
Apr 23, 15:53 EDT
Monitoring - Service to the majority of sites has been recovered, and we are continuing to monitor for any further issues.
Apr 23, 15:13 EDT
Investigating - We are experiencing issues within the US-EAST-1 region impacting several Blackboard Learn SaaS clients.
Apr 23, 15:00 EDT
Blackboard SaaS 3900.116.0: Maintenance Test/Stage Release (scheduled for Apr 22, 2025)
Completed - Most upgrades are now complete. We are continuing to work through those that did not succeed.
Apr 23, 09:00 EDT
Update - Release is currently in progress. Full build number is 3900.116.0-rel.11+fa5b68d. Please refer to the Anthology Support Center for more details on this maintenance release: https://blackboard.my.site.com/Support/s/article/Blackboard-Learn-3900-116-Release
Apr 22, 10:54 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 22, 04:00 EDT
Scheduled - Anthology will be deploying a Blackboard SaaS 3900.116.0 Maintenance Release to Test and Staging environments.

Scheduled for April 22, 2025
Apr 18, 10:42 EDT
Apr 22, 2025
Apr 21, 2025

No incidents reported.

Apr 20, 2025

No incidents reported.

Apr 19, 2025

No incidents reported.

Apr 18, 2025
Blackboard SaaS 3900.114.0: Maintenance Production Release (scheduled for Apr 17, 2025)
Completed - Most upgrades are now complete. We are continuing to work through those that did not succeed.
Apr 18, 08:57 EDT
Update - Release is currently in progress. Full build number is 3900.114.0-rel.27+9df91e5. No client facing issues are included in this release.
Apr 17, 15:17 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 17, 04:00 EDT
Scheduled - Anthology will be deploying a Blackboard SaaS 3900.114.0 Maintenance Release to Production environments.

Scheduled for April 17, 2025
Apr 15, 10:55 EDT
Apr 17, 2025
Apr 16, 2025
Blackboard SaaS 3900.116.0: Maintenance Test/Stage Release (scheduled for Apr 15, 2025)
Completed - Most upgrades are now complete. We are continuing to work through those that did not succeed.
Apr 16, 08:41 EDT
Update - Release is currently in progress. Full build number is 3900.116.0-rel.5+a359e3c. Please refer to the Anthology Support Center for more details on this maintenance release: https://blackboard.my.site.com/Support/s/article/Blackboard-Learn-3900-116-Release
Apr 15, 12:08 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 15, 04:00 EDT
Scheduled - Anthology will be deploying a Blackboard SaaS 3900.116.0 Maintenance Release to Test and Staging environments.

Scheduled for April 15, 2025
Apr 11, 09:55 EDT
Apr 15, 2025
Issues Loading Blackboard for Safari 16.3 and Earlier following the 3900.114.0 Release
Resolved - This incident has been resolved.
Apr 15, 12:58 EDT
Monitoring - We’re pleased to share that the code updates addressing rendering issues for Safari version 16.3 and earlier have been successfully deployed to production and validated. All functionality is now working as expected.
We will continue to monitor system performance and user reports closely.
While this fix addresses the recent compatibility issues, we strongly recommend keeping browsers up to date to ensure access to the latest security patches and performance enhancements.
Thank you for your patience and understanding.
Apr 14, 12:31 EDT
Identified - The Engineering team has implemented code changes to support Safari version 16.3 and earlier. These updates are scheduled to go live in production on April 14. While this should address the current rendering issues, we strongly recommend that clients keep their browsers up to date to benefit from the latest security patches and performance improvements.
Apr 10, 05:35 EDT
Investigating - We have received reports of issues loading Blackboard for Safari 16.3 and earlier users following the 3900.114.0 release. We recommend that impacted users upgrade to Safari 16.4 or later, available with iOS 16.4 or iPadOS 16.4.

Anthology's browser support policy for Safari states that we only support the last two major releases of Safari. We always recommend that clients update to the latest available versions when made available for the latest security fixes for their devices.
Apr 9, 11:11 EDT
Apr 14, 2025
Blackboard SaaS 3900.114.0: Off-Cycle Maintenance Production Release (scheduled for Apr 14, 2025)
Completed - This update is now complete.
Apr 14, 08:51 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 14, 08:00 EDT
Scheduled - Anthology will be deploying a an off-cycle Blackboard SaaS 3900.114.0 Maintenance Release to Production environments due to changes required to support Safari version 16.3 and earlier. This will be an Ultra UI only change so all sites will be updated in a shorter timeframe and the full build number will not change.

While this should address the current rendering issues, we strongly recommend that clients keep their browsers up to date to benefit from the latest security patches and performance improvements.

Scheduled for April 14, 2025
Apr 11, 09:46 EDT
Bb Annotate Update EU/Africa (April 13)
Completed - This update is now complete.
Apr 14, 08:49 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 13, 19:00 EDT
Update - The Bb Annotate update for Europe and Africa is now scheduled for April 13, 2025, starting at 7 PM EST.
Apr 11, 12:02 EDT
Scheduled - The planned Bb Annotate update scheduled for April 7, 2025, at 8 PM EST has been postponed.

We encountered an unexpected issue during our final upgrade preparations. Out of caution, we have decided to delay the update while we work to resolve the issue. A new date will be provided when available.
Apr 8, 12:24 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 7, 20:00 EDT
Scheduled - Bb Annotate will be updated on April 7, 2025, starting at 8 PM EST. As part of this update, the Document Engine will be upgraded from version 1.2.2 to 1.4.5. This release includes general improvements and optimizations to enhance performance and reliability.

Customers in Europe and Africa will be affected.
Apr 2, 13:19 EDT
Apr 13, 2025
Apr 12, 2025

No incidents reported.

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