In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 12, 2025 - 08:00 EDT
Scheduled - Anthology will be deploying an Off-Cycle Blackboard SaaS 3900.125.0 Maintenance Release to Production environments due to a critical fix to support the rollout of the new Microsoft 365 LTI application. This will be an Ultra UI only change so all sites will be updated in a shorter timeframe and the full build number will not change.
Scheduled for September 12, 2025
Sep 12, 202508:00-20:00 EDT
Welcome to Anthology’s Services Status page. Here you’ll find timely information on outage incidents and their resolutions. You can quickly check recorded outages for the last 90 days for all of our global regions and products.
We will be performing some planned maintenance to apply necessary changes to our databases in all regions.
During the maintenance window, the Institutional Report will be unavailable, and bulk, onboarding and course sync processes will be paused. All other Ally features, including Course Reporting, Instructor Feedback, Configuration UI and Alternative Formats may be delayed or unavailable for short periods of time.
The maintenance windows are:
Australia and New Zealand Maintenance for institutions hosted from the Sydney (Australia) AWS Data Center will take place on Saturday 27th September from 2pm-10pm Australian Eastern Standard Time.
Asia Maintenance for institutions hosted from the Singapore AWS Data Center will take place on Saturday 27th September from 12pm-8pm Singapore Time.
Europe Maintenance for institutions hosted from the Frankfurt (Germany) AWS Data Center will take place on Saturday 27th September from 6am-2pm Central European Time / 5am-1pm UK time.
Canada Maintenance for institutions hosted from the Montreal (Canada Central) AWS Data Center will take place on Saturday 27th September from 12am-8am Eastern Time / 9pm (26th September) - 5am Pacific Time.
United States Maintenance for institutions hosted from the North Virginia (US-East-1) AWS Data Center will take place on Saturday 27th September from 12am-8am Eastern Time / 9pm (26th September) -5am Pacific Time. Posted on
Sep 11, 2025 - 17:26 EDT
Resolved -
This issue has been resolved. We will continue to monitor and address any out of synch data.
Sep 11, 11:16 EDT
Update -
We are continuing to monitor the recently upgraded sites. There are still some sites with data that is out of synch. We are reviewing/analyzing customers with out of synch data and we are taking steps to resolve the issues.
Sep 9, 11:44 EDT
Monitoring -
Engineering teams have resolved the issue and customers should now have necessary data for reporting purposes. The team will be analyzing to resolve any synch issues over the next few days.
Sep 6, 09:11 EDT
Investigating -
It has been discovered that a subset of Gov Cloud sites recently upgraded to the new SaaS infrastructure are experiencing issues with their reporting data. The issue appears to be isolated to a specific group of upgraded sites. Engineering teams are actively investigating to identify the root cause and implement a resolution.
Sep 5, 11:19 EDT
Resolved -
This incident has been resolved.
Sep 10, 13:07 EDT
Monitoring -
A fix has been implemented and we are monitoring the results.
Sep 10, 11:21 EDT
Identified -
The cause of the issue has been identified. Teams are working to implement a fix.
Sep 10, 10:52 EDT
Investigating -
We are currently experiencing an issue impacting BB LTI services. Our engineering teams are actively investigating the cause and working to restore services to full functionality as quickly as possible.
Sep 10, 10:18 EDT
Resolved -
This incident has been resolved.
Sep 10, 12:05 EDT
Monitoring -
A fix has been implemented and we are monitoring the results.
Sep 10, 11:21 EDT
Identified -
The cause of the issue has been identified. Teams are working to implement a fix.
Sep 10, 10:52 EDT
Update -
We are continuing to investigate this issue.
Sep 10, 09:54 EDT
Investigating -
Our monitoring has detected that Course Catalog is down for US-EAST region. Teams are investigating to fix the issue.
Sep 10, 09:14 EDT
Resolved -
This incident has been resolved.
Sep 8, 12:49 EDT
Identified -
We have identified it as a problem with our technology provider, and we are working with them. We will keep you updated as soon as we have more information and a timeline.
Sep 5, 10:06 EDT
Investigating -
We are currently experiencing issues with Data Q&A across all regions. This feature is currently not functioning, and this issue manifests as the tool appearing to be “loading” indefinitely. Our team is actively investigating and working to resolve the issue and restore full functionality. We appreciate your patience and apologize for any inconvenience this may cause.
Sep 5, 06:55 EDT
Completed -
The scheduled maintenance has been completed.
Sep 7, 08:00 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 6, 20:00 EDT
Scheduled -
Starting Saturday, September 6, 2025, the Anthology Support Center will undergo maintenance.
Planned Start Time: 8:00 PM EDT, Saturday, September 6, 2025 Planned End Time: 8 AM EDT, Sunday, September 7, 2025
During this window, case status update emails will not be sent; however, we anticipate that you will still be able to log in to create and manage your cases. If you experience any prolonged disruption to your system access during this window, please contact us by phone at 1.800.483.9106 or one of our international numbers listed on our Contact Us page (https://support.anthology.com/s/contact-us).
Sep 4, 16:25 EDT